Privacy Policy

Welcome to Meesho, an online marketplace committed to delivering high-quality physical products across fashion, home decor, beauty, jewellery, footwear, and more. This Privacy Policy describes how we collect, use, and safeguard your personal information when you visit our website, place an order, or contact our support team.

By accessing or using our website, you agree to the terms of this Privacy Policy. If you do not agree with any part of this policy, please refrain from using our services.

To provide you with a smooth shopping experience, we may collect the following types of information:

• Personal Details — Full name, mobile number, email address.
• Delivery Address — House no., street, area, city, state, pincode, landmark.
• Order Information — Products purchased, order value, payment method, order history.
• Payment Information — Payment mode (COD / UPI / Card) and transaction IDs. We do not store card details.
• Device & Browsing Data — IP address, browser type, device model, pages visited.
• Cookies & Local Storage — For cart, wishlist, and session management.

The information we collect is used for the following purposes:

• Processing and delivering your orders to the correct address.
• Sending order confirmations, shipping updates, and delivery alerts via SMS/email.
• Providing customer support and resolving queries or complaints.
• Processing returns, refunds, and exchanges under our 7-day return policy.
• Improving our website, product listings, and shopping experience.
• Preventing fraudulent transactions and unauthorized activities.
• Sending promotional offers (only if you opt-in).

We stand behind the quality of every physical product we sell. If you are not satisfied with your purchase, you may request a return or exchange within 7 days from the date of delivery.

To initiate a return, go to My Orders → Return/Exchange or contact our support team with your order number. Our team will arrange a pickup from your registered delivery address.

We respect your privacy and never sell your personal information to third parties. However, we may share limited data with:

• Delivery Partners — Name, phone, and address for order delivery.
• Payment Gateways — For processing secure transactions.
• SMS/Email Providers — For order updates and notifications.
• Legal Authorities — When required by law or court order.

All third-party partners are bound by confidentiality agreements and are not allowed to use your data for any other purpose.

We use industry-standard security measures to protect your personal information from unauthorized access, alteration, disclosure, or destruction:

• 256-bit SSL encryption on all pages.
• Secure HTTPS connection for transactions.
• Passwords stored using bcrypt hashing — never in plain text.
• Regular security audits and monitoring.
• Restricted internal access to customer data.

While we take every precaution, no method of online transmission is 100% secure. We recommend using strong, unique passwords and keeping your account credentials confidential.

Our website uses cookies and browser local storage to enhance your shopping experience:

• Session Cookies — Keep you logged in during your visit.
• Cart Storage — Remember items you add to your cart.
• Wishlist Storage — Save your favourite products.
• Preference Cookies — Remember your language and display settings.

You can disable cookies in your browser settings, but some features (like cart and wishlist) may not work properly.

As our customer, you have the following rights regarding your personal information:

• Right to Access — Request a copy of the data we hold about you.
• Right to Correct — Update or correct inaccurate information.
• Right to Delete — Request deletion of your account and data.
• Right to Opt-Out — Unsubscribe from promotional messages anytime.
• Right to Complain — Contact our support or data protection officer.

To exercise any of these rights, contact us through the details mentioned in the Contact section below.

Our services are not intended for children under the age of 13. We do not knowingly collect personal information from children. If you believe a child has provided us with personal information, please contact us immediately, and we will take steps to remove such information.

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, or legal requirements. Any changes will be posted on this page with a revised "Last Updated" date.

We encourage you to review this policy periodically to stay informed about how we protect your information.

If you have any questions, concerns, or complaints about this Privacy Policy or how we handle your data, please reach out to us: